Term Conditions Page
- ABOUT US
2.1. ShaadiRishta is provided to you by ShaadiRishta LTD (“us”, “we”, or “our”). We are registered in England and Wales under company number 09376746 and with our registered office at Toronto, Canada..
- HOW TO CONTACT US
3.1. Our email address is Support@ShaadiRishta.com.
3.2. Our postal address for correspondence is ShaadiRishta LTD, Toronto, Canada.
3.3. Please contact us using the above contact details if you have a question or complaint about ShaadiRishta, including any of its content. We will try to answer your enquiry or resolve any complaint as soon as possible.
3.4. For users residing in the EU, you have additional rights under the Digital Services Act to: (i) access third party out-of-court dispute settlement processes; (ii) seek remedies from the courts in the EU member state in which you live; and (iii) lodge a complaint with your local EU regulatory authority.
3.5. Please also contact us if you have any suggestions for improvements or additions that you would like to see on ShaadiRishta.
- HOW WE WILL CONTACT YOU
4.1. We will mainly contact you by the email connected to your account or by sending notifications to your device via the App.
4.2. We will use the email provided when creating your account. As such, you must notify us as soon as possible if any of your details change.
- THESE TERMS OF USE
5.1. Please read these Terms carefully before you start to use ShaadiRishta. By using ShaadiRishta in any way, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use ShaadiRishta. You might want to print a copy for your own records.
5.2. These Terms will always be available on our website. It’s important that you regularly check this page to see if any changes have been made and that you review the Terms whenever we update them, or you use ShaadiRishta.
- CHANGES TO THESE TERMS OF USE
6.1. We may make changes to these Terms from time to time without asking for your express consent. In certain circumstances where the changes are significant, we’ll send an email to you notifying you of a change. You should regularly check this page for notice of any changes – we want our users to be as informed as possible. Although, if you have a paid subscription to ShaadiRishta, any changes will only become effective when your current subscription period ends (which is usually the date of your next payment following the change).
6.2. If you do not agree with any changes that we make to these Terms, you can let us know and we will close your account in accordance with paragraph 19 below.
6.3. If you continue to use ShaadiRishta following any change to these Terms, you will be accepting and agreeing the changes. If you do not agree to them, you should not use ShaadiRishta.
- CONDITIONS OF ACCESS TO ShaadiRishta
7.1. To use ShaadiRishta:
7.1.1. you must be aged 18 years old or over and you confirm this by providing your date of birth during registration;
7.1.2. you must not be barred from using ShaadiRishta either by us previously or under the laws of the country where you live, or any other laws that apply to your use of ShaadiRishta;
7.1.3. you must not have ever been convicted of a hate crime, terrorism, violent or sexually related criminal offence; and
7.1.4. you must register as a member of ShaadiRishta by creating an account (an “Account”).
7.2. You may only access ShaadiRishta for individual, personal and non-commercial use.
7.3. Your access to ShaadiRishta and any information, messages, articles, blogs, music, videos, images, photographs, and other content displayed on ShaadiRishta (together, “Content”) is permitted in accordance with, and subject to your compliance with, these Terms and in particular our Community Rules at paragraph 12 below.
7.4. Please note that use of ShaadiRishta is subject to your device complying with our minimum standard technical specifications and compatibility requirements of the Apple App Store or Google Play Store as relevant.
7.5. You are responsible for making all arrangements necessary for you to access ShaadiRishta.
- CREATING AN ACCOUNT
8.1. You can create an Account through your email address, your social media account with Facebook, your Google account, your Apple ID account, or other third party provider. If you choose to use a third party account like Facebook, we will access personal information about you from the third party provider, such as your email address, name, and date of birth. Further information about the use of third party accounts is provided in our Privacy Policy.
8.2. If using email to create an Account:
8.2.1. you must be the sole owner and operator of the email you provide; and
8.2.2. you must be the sole owner and operator of the mobile number you provide and prove it with verification.
8.3. If using a third party account to create or verify an Account:
8.3.1. the third party must have verified that you are aged 18 years old or over;
8.3.2. you must be the only user of your third party account; and
8.3.3. you must have provided correct, current and complete information about yourself when initially opening the third party account.
8.4. You must provide us with accurate, complete, and up-to-date information when opening your Account, and you agree to update such information to keep it that way. If you don’t, we may suspend or terminate your Account.
8.5. You will be responsible for any use of ShaadiRishta through your Account. You agree that you will not disclose your Account login information to anyone and will notify us immediately of any unauthorised use of your Account. If you believe that your Account is no longer secure, then you must immediately notify us at hello@ShaadiRishta.com.
8.6. You may not create an Account for anyone else or create an Account in a name other than your own.
- PURCHASES
9.1. We may make products and services available through ShaadiRishta for a fee (a “ShaadiRishta Product”) on the App (each an “In-App Purchase”). In-App Purchases may be available as a one-off purchase (e.g. the Boost function) or on a subscription-basis (e.g. our Gold Membership option).
9.2. Order process. To make an In-App Purchase, you must click on the ‘Purchase’ button to place an order. If you choose to make an In-App Purchase, you acknowledge and agree that additional terms, disclosed to you at the point of purchase, may apply, and that such additional terms are incorporated herein by reference.
9.3. Prices. Prices for ShaadiRishta Products will be set out on our App. They also include VAT at the applicable rate or any similar tax. Prices may change at any time. Such changes will not affect existing orders unless there is a pricing error.
9.4. Payment. Payment made be made via Stripe, Apple Pay, Google Pay, through the Apple App Store or Google Play Store, or any other payment method available through ShaadiRishta (“Payment Method”). All credit card and debit card payments need to be authorised by the relevant card issuer. We will take payment from your card when you place your order.
9.5. Your subscription will automatically renew at the end of each Subscription Period. If you purchase a Gold Membership subscription, you will be charged the subscription fee stated on the Site or App on the start date of your subscription. You can choose your subscription period to be a week, month, quarter, six months, or one year (“Subscription Period”). On each anniversary of the start date, your subscription will automatically renew for a further Subscription Period, and you will be charged a further subscription fee on or around that date.
9.6. By purchasing a subscription, you authorise us to take recurring payments through your chosen Payment Method. Your subscription continues until cancelled by you or we terminate your access to or use of ShaadiRishta or your subscription in accordance with these Terms. You will be notified that your subscription is coming up to renewal around the renewal date. The notification will also contain details of the price payable for the renewal, including whether the price increases in your next Subscription Period. You will then have the option to opt-out of your next Subscription Period until 14 days after the date of your renewal to cancel your subscription in order to avoid being charged for the renewed subscription term.
9.7. Cancellation. You may cancel your subscription or product order at any time, but please note that, for a subscription, cancellation will only take effect at the end of the then-current Subscription Period, and you will not receive a refund for the subscription fee paid for that Subscription Period. You can use any of the applicable methods set out at paragraph 10.3 to effect your cancellation. Our suspension of your access to the App, your deletion of your account or the App from your device may not automatically cancel your subscription.
- YOUR RIGHT TO CANCEL ShaadiRishta OR A PURCHASE DURING THE COOLING-OFF PERIOD
10.1. Except in the circumstances listed in the next paragraph, if you are located in the Canada or the US, you have the right to change your mind and cancel your ShaadiRishta Product order (or your ShaadiRishta Membership) within 14 days from the date of your order confirmation or account opening email.
10.2. You can’t change your mind about an order for:
10.2.1. digital content (such as the ‘Compliment’ or ‘Boost’ functions), after you have started to use them, as long as you have acknowledged the loss of this right when ordering the product; or
10.2.2. services (such as a year’s subscription to a Gold Membership), once these have been completed.
10.3. To cancel your order, you can use the Stripe dashboard or cancel in the Google Play or App Store accessible directly or through the App.
10.4. You have to pay for services you received before you change your mind. If you bought a Gold Membership, we don’t refund you for the time you were receiving it before you told us you’d changed your mind.
- USER CONTENT
11.1. ShaadiRishta members can use ShaadiRishta to store or share content such as text, files, documents, messages, articles, blogs, social media links, graphics, images, music, software, audio and video on ShaadiRishta, including in posts or communications with others (“User Content”).
11.2. Any User Content that you post or make available through ShaadiRishta is referred to as “Your Content”. Your Content must comply with these Terms, including the Community Rules as set out below. You are solely responsible for all your User Content.
11.3. We do not claim ownership of any User Content and you grant to us a non-exclusive licence to use, copy, modify, distribute, publicly display, and publicly perform Your Content on and in connection with ShaadiRishta. This licence will be free of charge, will last indefinitely and we will have the right to grant these rights to third parties, like our service providers and other members.
11.4. We may exercise all copyright and publicity rights in Your Content in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.
11.5. You must have (and will have) all rights that are necessary to grant us the licence rights in your User Content under these Terms.
11.6. You agree that we are not responsible for, and do not endorse, any User Content and that we do not have any obligation to monitor, edit, or remove any User Content (see the Community Rules at paragraph 12 for more details of our moderation policy). The views expressed by other members do not represent our views or values.
11.7. You can remove Your Content by specifically deleting it.
11.8. You have the right to appoint a ‘Chaperone’ to monitor your communications on the App. This option can be selected in the ‘Chaperone’ option in the settings to the App and providing your appointed Chaperone’s email address. Your Chaperone will then receive instructions via email from us and, once followed, will receive weekly transcripts of your written interactions on the App. You can stop your Chaperone receiving this transcript at any time in the ‘Chaperone’ option in the settings to the App.
- COMMUNITY RULES
12.1. As a member of ShaadiRishta you acknowledge and agree to comply with the rules set out in this paragraph 12. Your attention is also drawn to the Behaviour Guidelines and Safety Guidelines on our Site and App.
12.2. You agree that you will:
12.2.1. ensure that any information you post complies with all applicable laws, including privacy laws, pornography and obscene publications laws, intellectual property laws, anti-spam laws, and regulatory requirements;
12.2.2. always provide accurate information to us and keep it updated;
12.2.3. use a legitimate third party social media account to sign up, including using your real name; or use a legitimate email account to sign up, and a real mobile phone number; and
12.2.4. not use terms in your descriptions / profile that are offensive, obscene, pornographic, indecent, malicious, threatening, abusive, depicting harm to humans or animals, defamatory or otherwise unlawful.
12.3. You agree that you will not:
12.3.1. act dishonestly or unprofessionally, including posting inappropriate, inaccurate, or objectionable content;
12.3.2. add information that is not intended for, or inaccurate for, a designated field;
12.3.3. if using the App for marriage and dating, use an image that is not your likeness for your profile;
12.3.4. misrepresent your affiliations with a person or entity, past or present;
12.3.5. misrepresent your identity, including but not limited to the use of a pseudonym on your third-party account;
12.3.6. create an Account for anyone other than yourself (a real person);
12.3.7. use or attempt to use another member’s Account;
12.3.8. attempt to restrict another user from using or enjoying ShaadiRishta;
12.3.9. harass, abuse, or harm another person;
12.3.10. send spam or other unwelcome communications to others;
12.3.11. scrape or copy profiles and information of others through any means (including crawlers, browser plugins and add-ons, and any other technology or manual work);
12.3.12. interfere with, or disrupt, ShaadiRishta or any servers or networks connected to ShaadiRishta, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature;
12.3.13. inject content or code or otherwise alter or interfere with the way any page of ShaadiRishta is rendered or displayed in a user’s browser or device;
12.3.14. attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide ShaadiRishta;
12.3.15. act in an unlawful, libelous, abusive, obscene, discriminatory, or otherwise objectionable manner;
12.3.16. share or disclose information that you do not have the right to share or disclose (such as confidential information of others);
12.3.17. use any Content in any manner that may infringe any of our rights or the rights of a third party;
12.3.18. use the Content in any way that might be violate any applicable law or regulation or breach the Terms;
12.3.19. use any Content in any manner that sexualises, abuses, exploits or endangers children, real or fictional (e.g. anime, media, text, illustrations, or digital images). This includes any visual depictions or discussions of sexually explicit conduct involving a child. For the purposes of these Terms, a child is anyone under the age of 18.
12.3.20. collect or store other users’ personal data; or
12.3.21. encourage or enable any other individual to breach any of these Community Rules.
12.4. Where posting Your Content, you agree that:
12.4.1. it does not promote discrimination, exploitation, terrorism, racism, bestiality, bigotry, hatred, or physical harm of any kind against any group or individual, or animal;
12.4.2. it is your own original content and does not (and our publication and use of it will not) infringe or interfere with the rights of any third party;
12.4.3. you will not add or link to any content that is offensive, obscene, pornographic, indecent, malicious, threatening, abusive, depicting harm to humans and animals, defamatory, glorifying proscribed terror or violence or otherwise unlawful;
12.4.4. you will not post, link to or otherwise publish content that exploits people in a sexual, violent or otherwise unlawful manner;
12.4.5. you will not upload, store, produce, share, or entice anyone to share child sexual abuse material, even if the intent is to express outrage or raise awareness about this issue.
12.4.6. you will not post, link to or otherwise publish any content containing any form of advertising or promotion for goods and services or any form of unsolicited communication;
12.4.7. you will not share any financial information, for example, details of bank accounts, PayPal or Venmo information.
12.4.8. you will not impersonate any person or organisation or represent yourself as any other guest, host or other third party, including by misrepresenting your identity, age, current or previous positions, qualifications or affiliations with a person or entity;
12.4.9. you will not post, link to or otherwise publish any content that contains software viruses, files or code designed to interrupt, destroy or limit the functionality of our Site or any computer software or equipment;
12.4.10. you will not post, link to or otherwise publish any content about illegal activities such as making or buying drugs or illegal weapons;
12.4.11. you will not post, link to or otherwise publish content which contains videos, stills, photographs, audio photographs, or images of another person without their permission; and
12.4.12. you will not interfere or violate a third party’s private life, nor interfere with their private communications.
12.5. We are not obligated to monitor access to or use of ShaadiRishta or to review or edit any Content or User Content. However, we reserve the right, without obligation, to monitor, moderate, edit, disable access to or remove User Content (whether moderated or not) which we deem to be in breach of these Terms, including our Community Rules. We use a combination of automated and manual moderating tools to flag content in breach of our Behaviour Guidelines and Community Rules. We may also consult and cooperate with law enforcement authorities to help them prosecute users who break the law.
12.6. We will only review User Content if it is relevant to an issue that we are investigating either as a result of a query from you or another user, if flagged through our content moderation process, as a result of an appeal to an Account suspension, or as a result of a technical problem with ShaadiRishta. You agree that we may access and use Your Content for this purpose.
- NOTIFICATION
13.1. If you believe that any User Content published on ShaadiRishta is infringes any third party rights (including your own), untrue, offensive, obscene, unlawful, misleading or otherwise fails to comply with these Terms, including these Community Rules or Behaviour Guidelines, you may notify us by emailing us at support@ShaadiRishta.com or clicking the ‘Report’ button in the App.
13.2. Upon receiving any complaints about User Content, we will review the User Content in question.
- OUR RIGHTS IN ShaadiRishta
14.1. We are the owner or the licensee of all intellectual property rights in ShaadiRishta, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
14.2. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under the next paragraph.
14.3. You may only view, download and store on any compatible device, print out, use, quote from and cite ShaadiRishta and the User Content for your own personal, non-commercial use and on the condition that you give appropriate acknowledgment to us where appropriate (except where the content is user-generated). Any acknowledgement should include a link to ShaadiRishta (https://ShaadiRishta.com/).
14.4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
14.5. You may not use ShaadiRishta or any Content for any purpose other than those set out above.
14.6. If you print off, copy, download, share or repost any part of ShaadiRishta in breach of these Terms, your right to use ShaadiRishta will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
- RIGHTS AND TERMS FOR APPS
15.1. App License. If you comply with these Terms, we grant to you a limited non-exclusive, non-transferable license, with no right to sublicense, to download and install the App on your personal computers, mobile handsets, tablets, wearable devices, and/or other devices and to run the App solely for your own personal non-commercial purposes.
15.2. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App (unless applicable law permits, despite this limitation); or (iv) make the functionality of the App available to multiple users through any means.
15.3. Additional Information: Apple App Store. This paragraph 15.3 applies to any App that you acquire from the Apple App Store or use on an iOS device. Apple has no obligation to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the App purchase price to you (if applicable) and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that your possession and use of the App infringe that third party’s intellectual property rights. Apple and its subsidiaries are third-party beneficiaries of these Terms of Use, and upon your acceptance of the Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary thereof. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You must also comply with any applicable third-party terms of service when using the App.
- CHANGES TO ShaadiRishta
16.1. ShaadiRishta is evolving over time. In particular, we and our members may change its Content at any time.
16.2. We will provide updates, including security updates, to ShaadiRishta to ensure that it always complies with the terms of our contract with you. We might ask you to install these updates.
16.3. We can make changes to ShaadiRishta to:
16.3.1. ensure that they comply with all relevant laws (including consumer laws);
16.3.2. address any changes in law or regulation;
16.3.3. make minor technical adjustments and improvements, for example to address security concerns. These changes will either not affect your use of ShaadiRishta, or the effect will only be minor; or
16.3.4. update digital content (for example, the App), provided that, if you paid for it, the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
16.4. In addition, we may also modify ShaadiRishta and ShaadiRishta Products for other reasons for example, so that we can reach a greater number of users, to improve and add to the services available with and for technical or other important operational reasons, and to remove services that do not prove to be popular with our users. Where this is the case, there will be no additional cost to you, and we will inform you of the change by email. We will inform you (either by email or by a direct message within the App) reasonably in advance of:
16.4.1. the features and time of the modification;
16.4.2. your right to close your Account as set out at paragraph 19.
16.5. We will implement these changes by providing you with updates, including security updates, to ShaadiRishta, as necessary.
- WITHDRAWAL OF ShaadiRishta
We can stop providing ShaadiRishta or any ShaadiRishta Products at any time. Where we do not believe you to be at fault, we will provide reasonable notice.
- OUR RIGHT TO RESTRICT, SUSPEND OR END YOUR ACCESS TO ShaadiRishta
18.1. We may restrict, suspend, or close your Account with immediate effect, at any time, if we reasonably believe that you are in breach of these Terms or are otherwise misusing ShaadiRishta in any way. Where we close your Account for a breach of these Terms, you will not be entitled to a refund in respect of the purchase of any ShaadiRishta Products that has not been used.
18.2. Our right to restrict your access or use of ShaadiRishta includes limiting your number of connections and restricting your ability to contact other members through our messaging service.
18.3. We may also close your Account by providing you with notice of termination via email for legitimate business reasons.
- WE CAN SUSPEND ACCESS TO ShaadiRishta AND ShaadiRishta PRODUCTS
19.1. We can suspend the supply of ShaadiRishta or a ShaadiRishta Product. We do this to:
19.1.1. deal with technical problems or make minor technical changes;
19.1.2. make updates to reflect changes in relevant laws and regulatory requirements; or
19.1.3. make changes to ShaadiRishta or ShaadiRishta Products (see paragraph 15).
19.2. We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency.
- HOW YOU CAN CLOSE YOUR ACCOUNT
20.1. You may close your Account with us at any time by:
20.1.1. sending an email to support@ShaadiRishta.com; or
20.1.2. clicking ‘Delete Account’ in settings on the App and following the termination steps.
20.2. Important: If you have an ongoing paid subscription, you will also need to unsubscribe from ShaadiRishta via your App Store, Google Play or Stripe payment account to ensure your Account is fully closed.
- CONSEQUENCES OF ACCOUNT CLOSURE
21.1. When your Account is closed, your access to ShaadiRishta will cease. You will lose all purchases, matches and swipes when we close your Account, unless you request for your Account to be activated within six months of requesting that your Account be closed by email to hello@ShaadiRishta.com.
21.2. We will on request provide you with a copy of Your Content within 30 days of your account closure in a machine-readable format.
21.3. Otherwise, we will cease to use and delete all content stored in your Account and your user details (except where we are required by law to retain such details).
21.4. [Any user details that are retained will be archived after two years in a non-active database in accordance with our Privacy Policy].
2.1. ShaadiRishta is provided to you by ShaadiRishta LTD (“us”, “we”, or “our”). We are registered in England and Wales under company number 09376746 and with our registered office at Toronto, Canada..
3.1. Our email address is Support@ShaadiRishta.com.
3.2. Our postal address for correspondence is ShaadiRishta LTD, Toronto, Canada.
3.3. Please contact us using the above contact details if you have a question or complaint about ShaadiRishta, including any of its content. We will try to answer your enquiry or resolve any complaint as soon as possible.
3.4. For users residing in the EU, you have additional rights under the Digital Services Act to: (i) access third party out-of-court dispute settlement processes; (ii) seek remedies from the courts in the EU member state in which you live; and (iii) lodge a complaint with your local EU regulatory authority.
3.5. Please also contact us if you have any suggestions for improvements or additions that you would like to see on ShaadiRishta.
4.1. We will mainly contact you by the email connected to your account or by sending notifications to your device via the App.
4.2. We will use the email provided when creating your account. As such, you must notify us as soon as possible if any of your details change.
5.1. Please read these Terms carefully before you start to use ShaadiRishta. By using ShaadiRishta in any way, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use ShaadiRishta. You might want to print a copy for your own records.
5.2. These Terms will always be available on our website. It’s important that you regularly check this page to see if any changes have been made and that you review the Terms whenever we update them, or you use ShaadiRishta.
6.1. We may make changes to these Terms from time to time without asking for your express consent. In certain circumstances where the changes are significant, we’ll send an email to you notifying you of a change. You should regularly check this page for notice of any changes – we want our users to be as informed as possible. Although, if you have a paid subscription to ShaadiRishta, any changes will only become effective when your current subscription period ends (which is usually the date of your next payment following the change).
6.2. If you do not agree with any changes that we make to these Terms, you can let us know and we will close your account in accordance with paragraph 19 below.
6.3. If you continue to use ShaadiRishta following any change to these Terms, you will be accepting and agreeing the changes. If you do not agree to them, you should not use ShaadiRishta.
7.1. To use ShaadiRishta:
7.1.1. you must be aged 18 years old or over and you confirm this by providing your date of birth during registration;
7.1.2. you must not be barred from using ShaadiRishta either by us previously or under the laws of the country where you live, or any other laws that apply to your use of ShaadiRishta;
7.1.3. you must not have ever been convicted of a hate crime, terrorism, violent or sexually related criminal offence; and
7.1.4. you must register as a member of ShaadiRishta by creating an account (an “Account”).
7.2. You may only access ShaadiRishta for individual, personal and non-commercial use.
7.3. Your access to ShaadiRishta and any information, messages, articles, blogs, music, videos, images, photographs, and other content displayed on ShaadiRishta (together, “Content”) is permitted in accordance with, and subject to your compliance with, these Terms and in particular our Community Rules at paragraph 12 below.
7.4. Please note that use of ShaadiRishta is subject to your device complying with our minimum standard technical specifications and compatibility requirements of the Apple App Store or Google Play Store as relevant.
7.5. You are responsible for making all arrangements necessary for you to access ShaadiRishta.
8.1. You can create an Account through your email address, your social media account with Facebook, your Google account, your Apple ID account, or other third party provider. If you choose to use a third party account like Facebook, we will access personal information about you from the third party provider, such as your email address, name, and date of birth. Further information about the use of third party accounts is provided in our Privacy Policy.
8.2. If using email to create an Account:
8.2.1. you must be the sole owner and operator of the email you provide; and
8.2.2. you must be the sole owner and operator of the mobile number you provide and prove it with verification.
8.3. If using a third party account to create or verify an Account:
8.3.1. the third party must have verified that you are aged 18 years old or over;
8.3.2. you must be the only user of your third party account; and
8.3.3. you must have provided correct, current and complete information about yourself when initially opening the third party account.
8.4. You must provide us with accurate, complete, and up-to-date information when opening your Account, and you agree to update such information to keep it that way. If you don’t, we may suspend or terminate your Account.
8.5. You will be responsible for any use of ShaadiRishta through your Account. You agree that you will not disclose your Account login information to anyone and will notify us immediately of any unauthorised use of your Account. If you believe that your Account is no longer secure, then you must immediately notify us at hello@ShaadiRishta.com.
8.6. You may not create an Account for anyone else or create an Account in a name other than your own.
9.1. We may make products and services available through ShaadiRishta for a fee (a “ShaadiRishta Product”) on the App (each an “In-App Purchase”). In-App Purchases may be available as a one-off purchase (e.g. the Boost function) or on a subscription-basis (e.g. our Gold Membership option).
9.2. Order process. To make an In-App Purchase, you must click on the ‘Purchase’ button to place an order. If you choose to make an In-App Purchase, you acknowledge and agree that additional terms, disclosed to you at the point of purchase, may apply, and that such additional terms are incorporated herein by reference.
9.3. Prices. Prices for ShaadiRishta Products will be set out on our App. They also include VAT at the applicable rate or any similar tax. Prices may change at any time. Such changes will not affect existing orders unless there is a pricing error.
9.4. Payment. Payment made be made via Stripe, Apple Pay, Google Pay, through the Apple App Store or Google Play Store, or any other payment method available through ShaadiRishta (“Payment Method”). All credit card and debit card payments need to be authorised by the relevant card issuer. We will take payment from your card when you place your order.
9.5. Your subscription will automatically renew at the end of each Subscription Period. If you purchase a Gold Membership subscription, you will be charged the subscription fee stated on the Site or App on the start date of your subscription. You can choose your subscription period to be a week, month, quarter, six months, or one year (“Subscription Period”). On each anniversary of the start date, your subscription will automatically renew for a further Subscription Period, and you will be charged a further subscription fee on or around that date.
9.6. By purchasing a subscription, you authorise us to take recurring payments through your chosen Payment Method. Your subscription continues until cancelled by you or we terminate your access to or use of ShaadiRishta or your subscription in accordance with these Terms. You will be notified that your subscription is coming up to renewal around the renewal date. The notification will also contain details of the price payable for the renewal, including whether the price increases in your next Subscription Period. You will then have the option to opt-out of your next Subscription Period until 14 days after the date of your renewal to cancel your subscription in order to avoid being charged for the renewed subscription term.
9.7. Cancellation. You may cancel your subscription or product order at any time, but please note that, for a subscription, cancellation will only take effect at the end of the then-current Subscription Period, and you will not receive a refund for the subscription fee paid for that Subscription Period. You can use any of the applicable methods set out at paragraph 10.3 to effect your cancellation. Our suspension of your access to the App, your deletion of your account or the App from your device may not automatically cancel your subscription.
10.1. Except in the circumstances listed in the next paragraph, if you are located in the Canada or the US, you have the right to change your mind and cancel your ShaadiRishta Product order (or your ShaadiRishta Membership) within 14 days from the date of your order confirmation or account opening email.
10.2. You can’t change your mind about an order for:
10.2.1. digital content (such as the ‘Compliment’ or ‘Boost’ functions), after you have started to use them, as long as you have acknowledged the loss of this right when ordering the product; or
10.2.2. services (such as a year’s subscription to a Gold Membership), once these have been completed.
10.3. To cancel your order, you can use the Stripe dashboard or cancel in the Google Play or App Store accessible directly or through the App.
10.4. You have to pay for services you received before you change your mind. If you bought a Gold Membership, we don’t refund you for the time you were receiving it before you told us you’d changed your mind.
11.1. ShaadiRishta members can use ShaadiRishta to store or share content such as text, files, documents, messages, articles, blogs, social media links, graphics, images, music, software, audio and video on ShaadiRishta, including in posts or communications with others (“User Content”).
11.2. Any User Content that you post or make available through ShaadiRishta is referred to as “Your Content”. Your Content must comply with these Terms, including the Community Rules as set out below. You are solely responsible for all your User Content.
11.3. We do not claim ownership of any User Content and you grant to us a non-exclusive licence to use, copy, modify, distribute, publicly display, and publicly perform Your Content on and in connection with ShaadiRishta. This licence will be free of charge, will last indefinitely and we will have the right to grant these rights to third parties, like our service providers and other members.
11.4. We may exercise all copyright and publicity rights in Your Content in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.
11.5. You must have (and will have) all rights that are necessary to grant us the licence rights in your User Content under these Terms.
11.6. You agree that we are not responsible for, and do not endorse, any User Content and that we do not have any obligation to monitor, edit, or remove any User Content (see the Community Rules at paragraph 12 for more details of our moderation policy). The views expressed by other members do not represent our views or values.
11.7. You can remove Your Content by specifically deleting it.
11.8. You have the right to appoint a ‘Chaperone’ to monitor your communications on the App. This option can be selected in the ‘Chaperone’ option in the settings to the App and providing your appointed Chaperone’s email address. Your Chaperone will then receive instructions via email from us and, once followed, will receive weekly transcripts of your written interactions on the App. You can stop your Chaperone receiving this transcript at any time in the ‘Chaperone’ option in the settings to the App.
12.1. As a member of ShaadiRishta you acknowledge and agree to comply with the rules set out in this paragraph 12. Your attention is also drawn to the Behaviour Guidelines and Safety Guidelines on our Site and App.
12.2. You agree that you will:
12.2.1. ensure that any information you post complies with all applicable laws, including privacy laws, pornography and obscene publications laws, intellectual property laws, anti-spam laws, and regulatory requirements;
12.2.2. always provide accurate information to us and keep it updated;
12.2.3. use a legitimate third party social media account to sign up, including using your real name; or use a legitimate email account to sign up, and a real mobile phone number; and
12.2.4. not use terms in your descriptions / profile that are offensive, obscene, pornographic, indecent, malicious, threatening, abusive, depicting harm to humans or animals, defamatory or otherwise unlawful.
12.3. You agree that you will not:
12.3.1. act dishonestly or unprofessionally, including posting inappropriate, inaccurate, or objectionable content;
12.3.2. add information that is not intended for, or inaccurate for, a designated field;
12.3.3. if using the App for marriage and dating, use an image that is not your likeness for your profile;
12.3.4. misrepresent your affiliations with a person or entity, past or present;
12.3.5. misrepresent your identity, including but not limited to the use of a pseudonym on your third-party account;
12.3.6. create an Account for anyone other than yourself (a real person);
12.3.7. use or attempt to use another member’s Account;
12.3.8. attempt to restrict another user from using or enjoying ShaadiRishta;
12.3.9. harass, abuse, or harm another person;
12.3.10. send spam or other unwelcome communications to others;
12.3.11. scrape or copy profiles and information of others through any means (including crawlers, browser plugins and add-ons, and any other technology or manual work);
12.3.12. interfere with, or disrupt, ShaadiRishta or any servers or networks connected to ShaadiRishta, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature;
12.3.13. inject content or code or otherwise alter or interfere with the way any page of ShaadiRishta is rendered or displayed in a user’s browser or device;
12.3.14. attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide ShaadiRishta;
12.3.15. act in an unlawful, libelous, abusive, obscene, discriminatory, or otherwise objectionable manner;
12.3.16. share or disclose information that you do not have the right to share or disclose (such as confidential information of others);
12.3.17. use any Content in any manner that may infringe any of our rights or the rights of a third party;
12.3.18. use the Content in any way that might be violate any applicable law or regulation or breach the Terms;
12.3.19. use any Content in any manner that sexualises, abuses, exploits or endangers children, real or fictional (e.g. anime, media, text, illustrations, or digital images). This includes any visual depictions or discussions of sexually explicit conduct involving a child. For the purposes of these Terms, a child is anyone under the age of 18.
12.3.20. collect or store other users’ personal data; or
12.3.21. encourage or enable any other individual to breach any of these Community Rules.
12.4. Where posting Your Content, you agree that:
12.4.1. it does not promote discrimination, exploitation, terrorism, racism, bestiality, bigotry, hatred, or physical harm of any kind against any group or individual, or animal;
12.4.2. it is your own original content and does not (and our publication and use of it will not) infringe or interfere with the rights of any third party;
12.4.3. you will not add or link to any content that is offensive, obscene, pornographic, indecent, malicious, threatening, abusive, depicting harm to humans and animals, defamatory, glorifying proscribed terror or violence or otherwise unlawful;
12.4.4. you will not post, link to or otherwise publish content that exploits people in a sexual, violent or otherwise unlawful manner;
12.4.5. you will not upload, store, produce, share, or entice anyone to share child sexual abuse material, even if the intent is to express outrage or raise awareness about this issue.
12.4.6. you will not post, link to or otherwise publish any content containing any form of advertising or promotion for goods and services or any form of unsolicited communication;
12.4.7. you will not share any financial information, for example, details of bank accounts, PayPal or Venmo information.
12.4.8. you will not impersonate any person or organisation or represent yourself as any other guest, host or other third party, including by misrepresenting your identity, age, current or previous positions, qualifications or affiliations with a person or entity;
12.4.9. you will not post, link to or otherwise publish any content that contains software viruses, files or code designed to interrupt, destroy or limit the functionality of our Site or any computer software or equipment;
12.4.10. you will not post, link to or otherwise publish any content about illegal activities such as making or buying drugs or illegal weapons;
12.4.11. you will not post, link to or otherwise publish content which contains videos, stills, photographs, audio photographs, or images of another person without their permission; and
12.4.12. you will not interfere or violate a third party’s private life, nor interfere with their private communications.
12.5. We are not obligated to monitor access to or use of ShaadiRishta or to review or edit any Content or User Content. However, we reserve the right, without obligation, to monitor, moderate, edit, disable access to or remove User Content (whether moderated or not) which we deem to be in breach of these Terms, including our Community Rules. We use a combination of automated and manual moderating tools to flag content in breach of our Behaviour Guidelines and Community Rules. We may also consult and cooperate with law enforcement authorities to help them prosecute users who break the law.
12.6. We will only review User Content if it is relevant to an issue that we are investigating either as a result of a query from you or another user, if flagged through our content moderation process, as a result of an appeal to an Account suspension, or as a result of a technical problem with ShaadiRishta. You agree that we may access and use Your Content for this purpose.
13.1. If you believe that any User Content published on ShaadiRishta is infringes any third party rights (including your own), untrue, offensive, obscene, unlawful, misleading or otherwise fails to comply with these Terms, including these Community Rules or Behaviour Guidelines, you may notify us by emailing us at support@ShaadiRishta.com or clicking the ‘Report’ button in the App.
13.2. Upon receiving any complaints about User Content, we will review the User Content in question.
14.1. We are the owner or the licensee of all intellectual property rights in ShaadiRishta, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
14.2. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under the next paragraph.
14.3. You may only view, download and store on any compatible device, print out, use, quote from and cite ShaadiRishta and the User Content for your own personal, non-commercial use and on the condition that you give appropriate acknowledgment to us where appropriate (except where the content is user-generated). Any acknowledgement should include a link to ShaadiRishta (https://ShaadiRishta.com/).
14.4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
14.5. You may not use ShaadiRishta or any Content for any purpose other than those set out above.
14.6. If you print off, copy, download, share or repost any part of ShaadiRishta in breach of these Terms, your right to use ShaadiRishta will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
15.1. App License. If you comply with these Terms, we grant to you a limited non-exclusive, non-transferable license, with no right to sublicense, to download and install the App on your personal computers, mobile handsets, tablets, wearable devices, and/or other devices and to run the App solely for your own personal non-commercial purposes.
15.2. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App (unless applicable law permits, despite this limitation); or (iv) make the functionality of the App available to multiple users through any means.
15.3. Additional Information: Apple App Store. This paragraph 15.3 applies to any App that you acquire from the Apple App Store or use on an iOS device. Apple has no obligation to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the App purchase price to you (if applicable) and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that your possession and use of the App infringe that third party’s intellectual property rights. Apple and its subsidiaries are third-party beneficiaries of these Terms of Use, and upon your acceptance of the Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary thereof. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You must also comply with any applicable third-party terms of service when using the App.
16.1. ShaadiRishta is evolving over time. In particular, we and our members may change its Content at any time.
16.2. We will provide updates, including security updates, to ShaadiRishta to ensure that it always complies with the terms of our contract with you. We might ask you to install these updates.
16.3. We can make changes to ShaadiRishta to:
16.3.1. ensure that they comply with all relevant laws (including consumer laws);
16.3.2. address any changes in law or regulation;
16.3.3. make minor technical adjustments and improvements, for example to address security concerns. These changes will either not affect your use of ShaadiRishta, or the effect will only be minor; or
16.3.4. update digital content (for example, the App), provided that, if you paid for it, the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
16.4. In addition, we may also modify ShaadiRishta and ShaadiRishta Products for other reasons for example, so that we can reach a greater number of users, to improve and add to the services available with and for technical or other important operational reasons, and to remove services that do not prove to be popular with our users. Where this is the case, there will be no additional cost to you, and we will inform you of the change by email. We will inform you (either by email or by a direct message within the App) reasonably in advance of:
16.4.1. the features and time of the modification;
16.4.2. your right to close your Account as set out at paragraph 19.
16.5. We will implement these changes by providing you with updates, including security updates, to ShaadiRishta, as necessary.
We can stop providing ShaadiRishta or any ShaadiRishta Products at any time. Where we do not believe you to be at fault, we will provide reasonable notice.
18.1. We may restrict, suspend, or close your Account with immediate effect, at any time, if we reasonably believe that you are in breach of these Terms or are otherwise misusing ShaadiRishta in any way. Where we close your Account for a breach of these Terms, you will not be entitled to a refund in respect of the purchase of any ShaadiRishta Products that has not been used.
18.2. Our right to restrict your access or use of ShaadiRishta includes limiting your number of connections and restricting your ability to contact other members through our messaging service.
18.3. We may also close your Account by providing you with notice of termination via email for legitimate business reasons.
19.1. We can suspend the supply of ShaadiRishta or a ShaadiRishta Product. We do this to:
19.1.1. deal with technical problems or make minor technical changes;
19.1.2. make updates to reflect changes in relevant laws and regulatory requirements; or
19.1.3. make changes to ShaadiRishta or ShaadiRishta Products (see paragraph 15).
19.2. We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency.
20.1. You may close your Account with us at any time by:
20.1.1. sending an email to support@ShaadiRishta.com; or
20.1.2. clicking ‘Delete Account’ in settings on the App and following the termination steps.
20.2. Important: If you have an ongoing paid subscription, you will also need to unsubscribe from ShaadiRishta via your App Store, Google Play or Stripe payment account to ensure your Account is fully closed.
21.1. When your Account is closed, your access to ShaadiRishta will cease. You will lose all purchases, matches and swipes when we close your Account, unless you request for your Account to be activated within six months of requesting that your Account be closed by email to hello@ShaadiRishta.com.
21.2. We will on request provide you with a copy of Your Content within 30 days of your account closure in a machine-readable format.
21.3. Otherwise, we will cease to use and delete all content stored in your Account and your user details (except where we are required by law to retain such details).
21.4. [Any user details that are retained will be archived after two years in a non-active database in accordance with our Privacy Policy].
